What is XM's support system like?
XM sets up the support desk of 24 hours, 5 days a week and is ready to accept the enquiries by e-mail in more than 26 languages and online support through live chat in 26 languages.
XM also prepares various services where it puts the priority on the client's ease and convenience.
2021.12.06
2024.01.26
How much is the required margin for cross trade with XM?
Cross trade in the same number of lots on both sides does not require any margin for Forex, GOLD and SILVER, therefore it is possible to hold positions even when the margin level is below 100%. However cross trade for other instruments require margin for the worth of one side, either buy or sell.
2022.10.27
Tell me how to calculate margin for XM CFDs
Margin of XM CFDs can be worked out by the formula, 'Number of lots * contract size * open price/leverage.' Contract size can be checked on MT4 (MetaTrader 4)/MT5 (MetaTrader 5) right-click Forex you wish to check on 'Indicative price indication screen,' then choose 'Specification.'
2022.10.27
Surplus margin of XM is what equity minus required margin and is the amount available to have a new position or to maintain existing position. Therefore it shows that the more you have surplus margin, the more you have enough room to trade.
2022.10.27
How high is the recommendable margin level?
When margin level goes below 50%, margin call will be exercised and when margin level goes below 20%, the forced settlement will be exercised. Therefore it is advisable to take measures such as increase margin by additional deposit, settle some of the positions or others so that you have enough margin in your account and manage your funds.
2022.10.27
What if margin goes below sufficient level?
You need to have enough margin with XM in order to place new orders or to maintain positions you have. When the margin becomes insufficient, you will not be able to place new orders or some of the positions may get exercised forcefully. Therefore it is advisable to take measures such as increase margin by additional deposit, settle some of the positions or others so that you have enough margin in your account and manage your funds.
2022.10.27
Is Cryptocurrency CFDs of XM available in all types of account?
Yes, you can trade Cryptocurrency CFDs of XM in all types of accounts except Shares Account. If you wish to trade Cryptocurrency CFDs, please use Standard Account, Micro Account, XM Ultra Low Account Standard and XM Ultra Low Account Micro. Cryptocurrency CFDs of XM are available 24/7.
2022.09.26
How many kinds of Cryptocurrency CFDs are available with XM?
58 Cryptocurrency CFDs are available including popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC) and even minor cryptocurrencies.
2022.09.26
Is cross trade possible with Cryptocurrency CFDs of XM?
Yes, cross trade within the same account is allowed for Cryptocurrency CFDs of XM. However the required margin will be 50% for cross trade of Cryptocurrency CFDs of XM. Unlike Forex, required margin for cross trade will not be offset and you will be required to have the margin for one way (sell or buy). So please be noted.
2022.09.26
Is there any restrictions of leverage on trading of Cryptocurrency CFDs of XM?
Yes, Cryptocurrency CFDs of XM deploys Dynamic margin where leverage changes depending on the number of lots you hold. You can trade Cryptocurrency CFDs at the maximum leverage of 1:500, however the upper limit will be reduced depending on the number of lots by instrument held. So please be noted.
2022.09.26
Tell me about the trading hours for Cryptocurrency CFDs of XM.
Cryptocurrency CFDs of XM are available 24 hours 365 days. However service for Cryptocurrency CFDs is suspended from 10:05 to 10:35 (GMT+2) due to server maintenance on Saturday and is unavailable for these periods. So please be noted.
2022.09.26
