XM｜Q&A about Trading Tool
I use MT4/MT5 in XM's demo account. Do I need to install MT4/MT5 again for real account?
No, you have only to download/install MetaTrader 4 (MT4)/MetaTrader 5 (MT5) once for demo and real account. Choose 'Log in to Trading Account' from 'File' on menu bar of MT4/MT5, then you can change the accounts.
2021.09.02
XM's MT4/MT5 is not properly downloaded/installed.
There seem to be several reasons when you are not able to download/install MetaTrader 4 (MT4)/MetaTrader 5 (MT5) such as 'you try to download Mac Version MT4/MT5 application on Windows Version PC', 'security setting is too high' or 'you use antivirus software'.
2021.09.02
If I have multiple accounts with XM, do I need to download MT4/MT5 again?
No, you don't have to download MetaTrader 4 (MT4)/MetaTrader 5 (MT5) again even if you have multiple accounts with XM. Choose 'Log in to Trading Account' from 'File' on menu bar of MT4/MT5, then you can change the accounts.
2021.09.02
More than one XM's MT4/MT5 application can be installed?
Yes, when you install second application and onwards, you can specify other destination to save than existing destination of XM's MetaTrader 4 (MT4)/MetaTrader 5 (MT5) and install more than one application. This is for the case where you want to activate XM's multiple MT4/MT5 simultaneously.
2021.09.02
Cannot Find XM's Login Information
XM's MT4/MT5 and Members Area login information mail has been sent to you in the mail titled 'Welcome to XM - Your Account Details.' If you cannot find the mail even in the spam mail folder and cannot log in, contact XM Support Desk.
2021.09.02
When I start XM's Mac Version MT4/MT5, there comes a message 'Are you sure you want to open it'
There might be the case with XM where you cannot open MetaTrader 4 (MT4)/MetaTrader 5 (MT5) due to the warning message, 'Are you sure you want to open it.' In this case, click 'Open.' Then it should work properly.
2021.09.02
I cannot log in to XM's MT4/MT5 even with the correct login information.
If you cannot log in to XM's MetaTrader 4 (MT4)/MetaTrader 5 (MT5), check if you log in to the same platform as you open XM account. You cannot log in to MT5 with MT4 account information and vice versa.
2021.09.02
I cannot log in to XM Members Area.
Login to XM Members Area should be done with the MetaTrader 4 (MT4)/MetaTrader 5 (MT5) account number and password registered by yourself at the account opening. If you cannot log in to XM Members Area, check the login information you use for the input.
2021.09.02
When the account balance is nil and there is no transaction history for 90 days, your XM account will be frozen and you cannot log in to the account. Once the account is frozen, you cannot use the account again. You are required to open a new real account again according to your needs.
2021.09.02
Forgot server name and cannot log in.
XM's MetaTrader 4 (MT4)/MetaTrader 5 (MT5) server name is shown on the mail titled 'Welcome to XM - Your Account Details' received from XM at the account opening. You can also check it from 'Overview of My Accounts' after login to XM Members Area.
2021.09.02
